WHAT TO EXPECT AT THE BROADWAY

Going anywhere new is exciting, but can also lead to some questions. Hopefully we have them answered for you below. If you still have a question, please ask us.

Spa Etiquette



The Broadway Centre Spa and Salon experience should be a relaxing, blissful experience. But if it's your first visit, it can be slightly nerve-wracking not knowing what to expect. The following tips will help you make the most of your spa experience with us.

1. Please arrive on time.
2. Understand the cancellation policy.
3. Silence your phones.
4. Use a soft tone of voice so not to disturb the other guests that are enjoying their services.
5. Please leave valuables at home or in your locker. We are not responsible for lost, stolen or left behind items.
6. Gratuity is not included in the price. While you are not required to tip, it is common courtesy and a great way to show your specialist that they did an exceptional job.

CLOTHING:
For your spa treatment, you will be provided with a robe and sandals at the time of check-in. What you leave on under the robe is up to you. For most massages and body treatments, ideally you disrobe completely but you should undress only to your level of comfort. For privacy when undressing, please feel free to use one of the bathroom stalls in our locker room. Our therapists and estheticians are trained and pay special attention to draping during all treatments for your comfort and privacy.

Our Policies



At Broadway Centre Spa and Salon, we have set out to bring you an environment where the highest levels of skin and body care are provided to nurture the well-being of mind, body and spirit. Broadway Centre Spa and Salon is able to tailor each treatment to any individual's own needs.

It is our goal to make a difference in the lives we touch by offering the highest level of service by trained professionals in the most relaxing environment for our clients.

RESERVATIONS:
In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card may be required at the time of booking to guarantee your reservation. We may hold this information as part of our cancellation policy and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below. *Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.

Although we offer planned spa packages for your convenience, you are welcome to combine any of our spa and salon services for a custom package that meets your needs.

CANCELLATION POLICIES AND FEES:
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

Any cancellations with less than 24 hours' notice are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

When you schedule your appointment with us, you are agreeing to these policies. All services may require a credit card to guarantee a reservation so please have your credit card ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.

CELL PHONES:
We kindly ask that you turn your cell phones and pagers to vibrate upon arrival and to remember to speak in your very soft spa voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services.

PRICES AND SERVICES:
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking their appointments.

GIFT CERTIFICATES:
Gift Certificates are available in any amount and may be purchased at the spa, by phone at 701-425.0990. Out of town? Too busy? No problem. We will mail your gift certificate to you. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.

SERIES OF TREATMENTS:
We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them for other products or spa credit of equal value.

GRATUITY:
Gratuity is not included in the price of service or spa packages, customary tipping runs 15% to 20% but is, of course, at your discretion. You may tip the therapist in the room or upon check-out at the front desk with cash, check or credit card.

CHECK IN:
We ask that you please arrive 10-15 minutes prior to your appointment time and at least 20 minutes early if you have booked a steam shower. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. The full price of scheduled services will apply, so please plan accordingly. Of course beyond the check-in policies we invite all our guest receiving services to make full use of our relaxing environment here at Broadway Centre Spa and Salon. Come early, stay late, bring a book, relax and enjoy a complimentary beverage in our relaxation area.

PERSONAL BELONGINGS:
Please leave all jewelry and valuable items at home. Broadway Centre Spa and Salon is not responsible for lost, stolen or misplaced items.

SPA PROMOTIONS:
Spa specials cannot be used in combination with any other offer, promotions or third party gift certificates.

RETURN POLICY:
It is our mission to provide you with the highest-quality of skin and body care products with your services. In fact, you may like these products so much that you wish to use them every day in your own home! In the event you purchase any of our spa products for home use and find them to be defective or unsatisfactory, we will exchange or refund your products within 30 days of purchase, provided a receipt is presented.